Not loving your purchase? No worries! If you’re not satisfied, we’ll gladly accept merchandise for return or exchange, as long as it:

Is in brand new condition
Is accompanied by the original tags and packaging
Is returned within the first 30 days of when the order has been delivered

To initiate a return or replacement:

You MUST email us at info@floopi.com and let us know you’re a customer from our special sale event. (Please allow us 24–36 hours to respond to your return request.)
Please include the words “Flash Sale” in the subject line followed by your order number starting with #Gfloopi.
In the body of the email please state your full name, order ID, product or SKU being returned/exchanged, and reason for the return.

DO NOT send back an order without contacting us first.
CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING. We will provide a pre-paid label to be used to return your items (returns are via USPS or UPS). Return shipping is a flat rate of $3.99 that will be deducted from your refund whether you are returning for a refund or an exchange. Original shipping costs are non-refundable.

Undeliverable Packages: If a customer refused a package or provided an incorrect or invalid address and their order was returned to us, we will reach out to arrange a solution. Please note that in order for us to reship the order, a re-shipping fee of $3.99 will need to be paid. If no response is received within 10 business days, we will refund your order minus the return shipping postage incurred by the carrier.

If your product comes back used or showing signs of wear and tear, we will not be able to refund your order.
If the product is defective, please mention that to the customer service rep and we will be able to issue a full refund or set up a replacement order.

Once we receive your package, we will process an exchange or issue a refund in accordance with this policy. Refunds will be made in the form of the original payment and can take up to 2 weeks to fully process.